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Easy Order Management
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1. Quickly find any order using an advanced search interface
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2. Ability to modify orders after they have been placed by customers
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3. User-friendly interface to process merchandise returns
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4. Order status interface with no need to be Logged-in
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1. Quickly find any order
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Finding an order could be a difficult task if you do not have obvious information about it, like the order#. Fortunately the order panel section provides not only a
standard search order interface but also an advanced search panel that will let you search using all possible information related to any order.
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Standard Search:
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This panel is the default one displayed when you start your research. It
offers a research by period, range date and gives you an option to export your search result.
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Advanced Search:
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1st section: by payment, status, ...
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2nd section: by Product
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3rd section: by Customer
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If you know how the order was paid, shipped or its status, then that panel is the one to use. This interface will
also let you detect orders that include a particular feature such as gift certificates, discount coupon and even orders including notes from
customers.
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Use this search section if you know any of the product purchased. You can search using the product name, SKU, Price
and even its options.
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Knowledge about the customer can also be used to search for an order. This interface section will let you search by
customer’s name, address (city, country, zip, phone), and also by username and email address.
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Standard Search Interface
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Adv. Search 2nd section
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Adv. Search 3rd section
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online demo on the Administrative Panel
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Click on the link above to open a new window on the admin control panel, Log-in using the default credentials provided (admin/admin), then select option Orders/Search orders
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2. Modify orders after they have been placed
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This additional functionality included with your online store gives you the capability to modify orders after they are placed by customers. All the following changes can be
performed via your administrative panel :
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Modifying customer information
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edit customer information
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- change shipping or billing address
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- change personal data (name, phone, email,...)
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Edit ordered products
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edit product information
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- Updating quantity and options
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- Adding or subtracting products
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Edit Order Totals
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- add/change discount coupon
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- add/edit free shipping
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edit Order Totals
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- Changing payment method
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- Changing shipping method
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- Recalculation of shipping costs
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What would you do if a customer send a request in to have his name changed or have an option changed, like
the color of the T-shirt he ordered? Most of the ecommerce store out there would tell the customer to go place another order! What a waste of time! You could also lose that order with impatient customers. With this advance order management functionality you are sure to make this is an easy step for you and for your customer as well. This feature can improve your customer experience. Customer satisfaction and time saving processing your orders will help you boost your sales.
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online demo on the Administrative Panel
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Click on the link above to open a new window on the admin control panel, Log-in using the default credentials provided (admin/admin), then select option Orders/Search
orders. Inside the order detail page click on the “Modify” link.
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3. User-friendly interface to process merchandise returns
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This additional functionality not only simplifies but also automates the process of merchandise return.
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Some steps for a simple scenario:
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* For each product the store admin set the product return time (zero means Returns not allowed).
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* Set when 'return time' start counting down. Usually set to start when customer has received the product. This is set by deciding which order status is the threshold ( ) time.
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* To create a 'return request' a customer first has to find the the corresponding order thru his Order History. he should then display then display the corresponding
invoice and lcik on the top ‘create return’ link, the ‘create return’ interface will display. ()
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* Once created, the store admin receives an e-mail and then uses his ‘return interface’ to find the request to approve/decline it. ()
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* Once approved the customer can use his "Returns" interface to print a "Return slip" and insert it into his return package. ()
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* Once the product returned, the store admin can create a refund in the form of a gift certificate that will be sent to the customer. ()
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online demo on the Administrative Panel
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Click on the link above to open a new window on the admin control panel, Log-in using the default credentials provided (admin/admin), then select option Orders/Search
orders. Then edit an order and click on the “Create return” link.
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4. Order status interface with no need to be Logged-in
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This additional functionality provide all your customers whether they are registered or not with an interface to get a status on their order. Customers do not have to
Log-in to use that interface, they just need to provide their last name, order # and email address and a status of their order will be displayed.
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online demo on the Demo Front end site
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To test the order status interface, Click on the link above to open a new window on the demo front end site, it will take you directly to the
Order Status page. For (order#, last name, e-mail) use (10, Smith, demo_site@myecommerce.biz) . To configure new order status messages, go to the Administrative panel,
Log-in using the default credentials provided (admin/admin), then select option Orders/Order status.
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